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spectrum third party verification number

Authorized Switching Methods

Did not leave a voicemail. Called back – the message says “Thank you for calling Voice Log”. They are attempting to do something for Charter because I just signed up. The Voice Log website says “VoiceLog offers automated third party verification solutions.”

Your telephone service cannot legally be switched from your existing authorized telephone company to a new company unless the new company verifies the switch by one of the following methods:

This is not a scam. Look up FCC guidelines for third party verifications. This is protecting you, the consumer, from being slammed.

uses an independent third party to verify your oral authorization to switch;
provides and obtains your signature on a letter that indicates, in writing, that you want to switch authorized telephone companies; or
provides a toll-free number that you can call to confirm the order to switch authorized telephone companies.
NOTE: The Communications Act and FCC slamming rules make telephone companies responsible for the acts of their agents, including their telemarketers.

Third-party verification is sometimes required by law, especially with the increasing scrutiny of Internet security and do-not-call phone lists. For example, any changes to telecom or utility (such as electricity or gas services) require TPV per the Federal Trade Commission.

A company may use an outside organization to perform a third-party verification (TPV) to review and confirm a customer’s information and intentions and thus ensure accuracy. Third-party verification is used with sales departments to verify that a potential customer has an interest in or agrees to purchase a product before passing the customer back or on to a salesperson. TPV is also used in situations in which a customer wants to provide or update information but cannot readily deliver a contract or physical copy of that information because the update is occurring over the phone or online.

Nowadays, third-party verification is the standard process for any transactions that occur over the phone or in a digital format where a signature or confirmation is unable to be secured. In 2018, the Federal Communications Commission passed a new rule to strengthen its TPV process after there were claims of misrepresented calls and fraudulent third-party approval processes.

Understanding Third-Party Verification (TPV)

Third-party verification allows a company to reference the interaction history maintained by an independent third party in the case that a customer claims that they did not authorize an account change or transaction to take place. In order to move out of the verification process, the customer must agree to consent to a transaction that is going to take place, which demonstrates that the agreement is legally binding.

An example of third-party verification would be when a customer speaks with a cable television sales rep to make changes to a plan. After reviewing options and determining that the customer would like to proceed, and will accept a new contract for a period of time, the sales rep will conference to a third party. The TPV may just be a timed and tracked recording service that is a separate entity from the cable company. The sales rep will then review the changes and the customer’s personal information and have them verbally agree to the new contract on the recorded line.

In connection with the Standards and requirements set forth in this Supplier Code of Conduct, Spectrum reserves, at any time, with or without advance notice, the right to audit, at its own expense, without any restrictions, any or all Facilities (including any of its suppliers or subcontractors) on issues including, but not limited to, environmental performance, labor performance, human rights performance, anti-corruption, product safety, compliance with product standards, quality issues, and/or customer complaints associated with the products or services. Should Supplier fail to comply with or fail any audit (including but limited to Spectrum’s Customers’ audits), Spectrum reserves the right to conduct additional audits on any or all such Facilities (including any of its suppliers or subcontractors) at Suppliers’ expense. Spectrum may also authorize a third party to audit any or all such Facilities (including any of its suppliers or subcontractors), but only with Spectrum’s express prior written authorization as provided to Supplier and as Supplier is obligated to first verify with Spectrum. Supplier shall require that the Facility’s management provide unfettered access to the Facility and all of its books and records to allow for a comprehensive audit to be conducted, including an opportunity for confidential and private interviews with any and all Facility workers selected by the auditor. No retaliation of any sort shall be taken against any workers or auditors. Upon the determination of or review of any unsatisfactory or failed audit results or other discovery of Supplier Facility non-compliance, Spectrum, in its sole discretion, reserves the right to charge Supplier penalties, require reimbursement of costs incurred or associated with the Supplier’s lack of fulfillment or inability to meet specified and agreed requirements (including, but not limited to, product, shipping & handling, transportation, testing, rework materials, labor, merchandising services, customer fines or penalties, and any liability issued to Spectrum by Spectrum’s Customers, and/or require corrective action be taken by Supplier. If Supplier fails to comply with the penalty assessments, reimburse Spectrum, or take corrective action as requested by Spectrum or applicable government authority, Spectrum may stop current production and cancel contracts with any non-conforming Supplier and such Supplier shall be liable for all related damages incurred by Spectrum, including lost profits and actions taken by Spectrum’s Customers including but not limited to Deactivation.

Supplier represents and warrants to Spectrum that:

Spectrum supports universal human rights, the communities in which it operates, and the parties with whom it does business. Spectrum will place a substantial value upon incumbent and potential Suppliers who consistently respect basic human rights.

Records and Audits

Spectrum’s Supplier Code of Conduct is drafted based on the guidance set forth in the standards of the International Labor Organization Conventions, the United Nations’ Universal Declaration of Human Rights, the United Nations’ Convention on the Elimination of All Forms of Discrimination against Women, the United Nations’ Conventions on Children’s Rights, the United Nations’ Global Compact, the Ethical Trading Initiative, the Organization of Economic Cooperation, the Development Guidelines for Multinational Enterprises, the Foreign Corrupt Practices Act, the UK Bribery Act, any applicable anti-corruptions laws, or any other relevant law which may apply to the specific services provided by the Supplier to Spectrum.

Spectrum reserves the right to amend this Supplier Code of Conduct at any time.

The undersigned warrants and represents that (s)he is the __________________ of Supplier, has authority to bind the Supplier to comply with the terms of the Code and acknowledges Supplier’s responsibility to adhere to the Code. Supplier certifies that the products it sells to Spectrum comply with the laws of the country where Supplier does business.

This Supplier Code of Conduct applies to all Suppliers who provide materials, products or services to Spectrum. Suppliers include, but are not limited to, direct and indirect suppliers, distributors, licensees and subcontractors. Supplier’s acceptance of a purchase order or supply of goods and or services constitutes that Supplier’s acceptance of the terms set forth in this Supplier Code of Conduct. Suppliers must ensure that Spectrum’s Supplier Code of Conduct is also observed by Suppliers’ subcontractors, business associates or employees. Spectrum will seek to identify and utilize Suppliers who share its commitment and reserves for itself or through third party auditors, the right to conduct, or have conducted on its behalf, audits of production facilities and business practices in order to monitor such Suppliers’ commitments set forth in this Supplier Code of Conduct.